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Salesforce Administrator (Remote or NYC)

Salesforce Administrator

Full-time •  Excellent Benefits • Work from Anywhere in the US (except CO, AL, or LA)

About the role

We are seeking a sharp, motivated, and proactive Salesforce Administrator with excellent communication skills for this new role at FreeWill. You will be the driving force on revenue data operations including technology and process improvement, reporting, analysis, team enablement and more.  You must have demonstrated the ability to work at a fast pace with a high level of accuracy and excellent attitude. Detailed work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently.  You will drive multiple aspects of revenue operations as the company continues to grow and scale the business.

To be successful in this role, you must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, and the company's customers.  This is an excellent opportunity for a high-energy, driven, and technically creative individual interested in adding value, learning, and growing with the organization.


  • Help optimize our sales and service technology stack.  Responsibilities include thinking through requirements, definitions, design and maintenance of our Salesforce Instance.
  • Work with other systems (e.g.SalesNavigator, SalesLoft, Hubspot, Churnzero) to make sure they are properly connected into Salesforce and information is optimally sync-ed across systems
  • Identify process bottlenecks; recommend process changes and system improvements
  • Architect weekly and monthly reporting dashboards to help improve existing sales processes and conversion metrics
  • Execute on Salesforce requests from the Operations team to support Sales and Partner Success
  • Vet through existing data processes and figure out ways to improve best practices while minimizing additional admin work for team members
  • Hold Salesforce trainings and put together documentation to ensure proper adoption of CRM best practices
  • Be a key driver of sales enablement as it relates to the Salesforce ecosystem and related processes
  • Create and maintain internal and customer facing knowledge base; systems, process, best practices
  • Assist with any additional projects that enable further productivity and efficiency on the revenue teams

Required Skills and Experience

  • 2+ years experience in Salesforce administration for a Software-As-A-Service (SaaS) business
  • Experience with commercial contract preparation, using standardized templates
  • Exceptional attention to detail and the ability to work independently
  • Very strong experience required (knowledge of administration, reporting, dashboards and end-user functionality)
  • Strong and proactive strategic thinker and problem solver
  • Ability to multitask on several projects running simultaneously
  • Excellent system skills including advanced knowledge of Microsoft Excel and Google Sheets
  • Personable and able to work as a member of a small team and to interact with peers and internal customers in other departments as needed
  • Excellent work ethic, desire to learn and be challenged, self-driven and motivated


In addition to helping raise $1 trillion for high impact nonprofits and a kind and joyful work environment, full time employees at FreeWill are eligible for the following benefits:
  • Work from home
  • $120 monthly stipend to outfit your home office or cover utility bills
  • Unlimited PTO
  • Staff holidays and FreeDays (periodic one day office closures to rest and refresh)
  • Company stock options
  • 401k
  • Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
  • Free One Medical membership
  • Paid parental leave
  • Fully paid trips, such as an annual work retreat in a relaxing location
  • Book policy: We’ll cover any reasonably priced books that will make you better at your job (i.e how to excel in sales) or improve the FreeWill community (i.e. books on anti-racism).