IT Technician I

Starting Salary: $16.89

Pay Grade: N32

Current Pasco County Employees: Please refer to the Personnel Policy & Procedure Manual for starting salary information.

Department: Information Technology

Location: New Port Richey

General Description: Performs first level Service Desk Support for the Pasco County production environment. Operates under the direction of the Technical Analyst I Help Desk supervisor. Provides customer service by phone, in-person and through mail (electronic and hard copy). Additionally performs responsible clerical work in support of the department.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

 Essential Job Functions:Opens, assigns, and escalates service desk incident tickets using the telephone, by email, or using a service desk tool. Performs first level telephone support for production hardware, network and application incidents. Maintain current inventory and asset management records using a service desk tool, database and/or spreadsheets. Serves as a point of contact with vendors for repair or replacement of hardware equipment. Receives and distributes departmental mail. Receives and screens telephone calls. Refers callers to appropriate individual/department. Screens visitors, secures details of specialized information from the visitor and issuing information regarding the services or operation of the unit. Receives and signs for shipments. Maintains department office supply inventory. Keeps departmental calendars and schedules appointments for conference rooms. Sets up video conference calls. Performs related work as required.

 Minimum Requirements:PHYSICAL SKILLS: Requires sitting for extended periods. Required to lift and carry computer equipment up to 40 pounds. Ability to communicate effectively using verbal, written and visual communication.

 

EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college or university with an Associate degree in Computer Science, Management Information Systems or related field OR graduation from high school or possession of an acceptable equivalency diploma and two (2) years' experience in the installation, configuring and troubleshooting of personal computers and networks.

 

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid driver's license.

 

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE:  Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.