E-Learning Content Developer
NOTE: TO BE CONSIDERED FOR THIS VACANCY, ALL APPLICANTS MUST APPLY ONLINE AT EXTERNAL LINK PROVIDED
Bachelor's degree in organization development, business or public administration, communication, or a related field and three (3) years of experience working in employee training or adult learning which includes experience in program design and delivery of eLearning platforms and solutions or any equivalent combination of related training and experience. Successful completion of a criminal history background investigation is required prior to employment. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. Corporate or Organizational Instructional Design experience is desirable.
This is professional, technical and creative work designing and scripting online learning content in the Organizational Development and Training Office.
An employee assigned to this classification performs a variety of tasks relating to development of online learning content, support resources and testing. This position provides technical and design expertise to support County departments and/or work functions in the development of online County-specific training programs. This position may also assist departments in the development of local, State or Federal compliance training programs.
Work in this class is distinguished from higher classes by its lack of supervisory responsibilities and from lower classes by its emphasis on specialized training, the use of independent judgment, exercise of reasonable initiative and professional knowledge in the design and development of online training programs for adults.
Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained.
Examples of Duties
Upon declaration of a disaster and/or emergency, employees in this classification may be required to report to work
Exudes a positive customer service focus.
Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication.
Understands organizational goals and objectives and is able to strategically link them to appropriate learning interventions to promote greater organizational effectiveness.
Creates online training programs that incorporate adult learning theory.
Maintains and creates detailed curriculum and training support materials such as training modules, quizzes/exams, and job aids for a variety of County departments.
Manages multiple program development projects simultaneously by prioritizing deadlines and consistently ensuring timely completion.
Modifies user interface and existing programs to produce information and reports in response to user needs.
Develops and maintains knowledge of Articulate Storyline, an online learning content development-program, or any other authoring tool chosen utilized by the County.
Interacts with departmental Subject Matter Expert(s) (SMEs) to design appropriate user interface based on learning goals and to ensure technical accuracy of instructional content.
Develops appropriate training objectives and test methods and designs instructionally valid training materials.
Maintains current knowledge of relevant technology as assigned.
Creates and integrates interactive elements into eLearning courses, including graphics, animation, audio, narration, interactive demos and quizzes, etc.
Collaborates with Information Technology (IT) staff as necessary to maximize the use of online learning tools and resources.
Performs quality assurance testing during the development life cycle of training programs, products and materials
Measures the effectiveness and impact of learning solutions, and uses the data to improve learning solutions.
Organizes updates to existing learning materials for the continuous improvement of course content.
Supports development and/or delivery of instructor led programs on an as-needed basis.
Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.
NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
KNOWLEDGE, SKILLS AND ABILITIES
Ability to accurately assess performance problems and use sound judgment to recommend appropriate online approach
Knowledge of adult learning theories and of training and development principles, practices and methods
Knowledge of eLearning and other technological solutions and the ability to effectively use these platforms to develop and deliver training
Ability to plan, develop and implement effective training programs that produce measurable results for the organization
Proficient computer skills with the ability to use current software and learn new software that supports the facilitation of online learning and development of e-courses, presentations and quizzes
Strong communicator with superior writing and editing skills and the ability to verbally communicate effectively with staff at all levels of the organization.
Well-organized with the ability to prioritize and organize work, meet tight and/or adapt to shifting deadlines, and successfully function within a collaborative working environment
Considerable knowledge of Articulate Storyline or other development software as well as Corel PaintShop Pro, Microsoft Word, PowerPoint and Excel
Considerable knowledge of information research techniques and available resources
Ability to establish and maintain effective working relationships with all levels of County employees and the general public.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; and use hands to finger, handle or feel.
Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office environment.
The noise level in the work environment is usually moderate.